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Find answers to your questions or contact our team.
Shipping
What are the delivery times?
Orders ship within 24 to 48h. After that, delivery time depends on the country: 3 to 8 business days for France, Belgium and Luxembourg; 5 to 10 business days for Germany, Spain, Italy, the Netherlands, Austria, Portugal and Ireland; 7 to 15 business days for the United States. A tracking email is sent as soon as your order ships.
Which countries do you deliver to?
We deliver to 11 countries: France, Germany, Austria, Belgium, Spain, the United States, Ireland, Italy, Luxembourg, the Netherlands and Portugal. For the United States, customs duties or local taxes may apply on receipt, at the customer’s expense.
How can I track my order?
As soon as your parcel ships, you’ll receive a confirmation email with a tracking number. You can also contact us at any time to check the status of your order.
Payment
What payment methods do you accept?
100% secure payment with SSL encryption. Visa, Mastercard, American Express and Maestro cards accepted, as well as PayPal and Shop Pay. We never store your banking details.
Returns & refunds
Can I return a product?
You have 14 days from receipt to change your mind, no explanation needed. Return shipping is at the customer’s expense: €10 per returned order, deducted from the refund amount. If an item is defective or not as described, the return and refund are entirely free.
Can I change or cancel my order?
Contact us as soon as possible after your purchase, by email or phone. If the order hasn’t shipped yet, we’ll do what’s needed to change or cancel it. Once shipped, only the standard return process applies.
Products
What warranty applies to the products?
In accordance with French law, all our products benefit from a 2-year legal warranty against manufacturing defects.
Does the furniture require assembly?
Most of our products require simple assembly (screws and instructions included). Assembly time varies by set, generally between 10 and 30 minutes with two people. Assembly details are given on each product page.
How do I maintain my garden furniture?
Regular cleaning with soapy water and a soft cloth is enough for most materials (acacia, aluminium, woven resin, tempered glass). We recommend covering or storing the furniture in winter to extend its lifespan, even though our materials are designed to withstand the weather.
How do I care for my indoor furniture (wood, marble)?
Wood just needs dusting with a dry cloth, and an occasional suitable oil or wax to keep its shine. Marble needs a bit more care: clean it with a soft cloth and lukewarm water, avoid vinegar, lemon and any acidic product that could dull the stone, and use coasters to prevent stains. Simple, regular care is enough to keep your furniture looking good for years.
Customer service
How can I contact you?
By email at contact@lartdelatable.org or by phone at +33 6 79 88 49 99. Our team replies within 24 to 48 business hours.